Privacy Policy

Last updated: 26 October 2026

House Agent is an app for finding houses to rent or buy through walkthrough videos filmed on location. This policy explains what information the app collects, why, who it is shared with, and the choices you have. House Agent is operated by James Junior Mbotake, Yaoundé, Cameroon ("we", "us"). Contact: herculesgroupsllc@gmail.com.

1. Information we collect

Information you give us

Account details: your name (required), and optionally a short bio and a profile photo. Your language, country and home town.
Email address: if you sign in with an email or become a House Agent, used to verify you with a one-time code and to let you sign back in.
Agent contact details: if you become a House Agent, your phone number and WhatsApp number. These are shown to other users on your houses so they can contact you.
Houses you post: the walkthrough video and its thumbnail (including any voices or people the video captures), the price, type, rooms, amenities, street address and the date and time it was recorded.
Comments, ratings and reviews you write, and reports you send about other users.
Saved houses and alerts: houses you save and the areas, budgets and house types you ask to be alerted about.
Messages to support when you contact us.

Information collected automatically

Precise location, only while you use the app. Used to show houses near you and their distance, give directions to a house, and tag a house video with the GPS position where it was filmed. When you post a house, we also check your live position to confirm you are at the house. The app never tracks your location in the background. Your last position is kept on your phone so the app opens faster.
Activity on houses: views, saves, calls, WhatsApp taps, visits and shares, used to give agents statistics about their houses and to stop duplicate counting.
Push notification token, if you allow notifications, used to send you alerts about new houses, price drops, replies and reminders.
Error reports (what went wrong, app version and device type) so we can fix bugs.

We do not use advertising identifiers, do not show ads, and do not sell your information.

2. How we use your information

To run the app: create your account, show and search houses, post videos, save houses and send the alerts you asked for.
To keep listings honest: houses must be filmed on location with live GPS, and recordings are dated.
To keep people safe: review reports, remove content that breaks our Terms of Use, and block abusive accounts.
To answer support requests and fix problems.

3. What other people can see

Houses you post (video, price, address and map position), your name, photo, bio and ratings, and, for House Agents, your phone and WhatsApp numbers are visible to other signed-in users. Comments you write are visible to everyone who can see that house. If you share a house link, anyone with the link sees a preview page with its photo, price and area; the video itself is only viewable inside the app. Your email address, saved houses, alerts and exact location are never shown to other users.

4. Service providers we share information with

We only share information with the companies that help us run the app, and only what they need:

Supabase (database, sign-in and file storage, hosted in the European Union).
Resend (sending verification codes by email).
Expo, Apple and Google (delivering push notifications and the app itself).
OpenStreetMap services: OpenFreeMap (map images), Photon by Komoot (turning a GPS position into a street name and searching places) and the OpenStreetMap routing service (directions). These receive the map area or GPS coordinates being looked up, but not your name or account.

We may also disclose information if required by law or to protect the safety of our users.

5. How long we keep it

We keep your information while your account exists. Houses you post stay visible until you mark them rented, delete them, or delete your account. Error reports are kept only as long as needed to fix problems. When you delete your account, your information is deleted from our systems straight away, except where the law requires us to keep it.

6. Your choices and rights

Edit your name, bio, photo, language and town at any time on the Profile tab.
Delete your account at any time: Profile tab → Delete account. This permanently deletes your account, profile, videos, saved houses, alerts, comments and ratings.
Location, camera, microphone, photos and notifications can be turned off in your phone's settings. Some features, such as posting a house, need them to work.
You can ask us for a copy of your information, or to correct or delete it, by emailing herculesgroupsllc@gmail.com.

7. Security

Your information is sent over encrypted connections and protected by access rules in our database, so each user can only change their own data. No system is perfectly secure, but we work to protect your information and fix problems quickly.

8. Children

House Agent is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

9. Changes to this policy

If we change this policy, we will update the date above and, for important changes, tell you in the app.

10. Contact

Questions or requests: herculesgroupsllc@gmail.com.